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Privacy Policy
Effective Date: January 3, 2026
BioRX Medical (“BioRX Medical,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit www.biorxmedical.com (the “Website”), purchase products, or otherwise interact with our services.
BioRX Medical manufactures and distributes products intended exclusively for laboratory and scientific research purposes. Nothing in this Privacy Policy alters or expands the intended Research Use Only (RUO) purpose of our products.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide as well as certain information collected automatically through your use of our Website.
Information You Provide
Depending on your interactions with us, we may collect:
- Full name
- Email address
- Billing address
- Shipping address
- Telephone number (if provided)
- Account registration information
- Order history
- Customer support communications
- Information submitted through contact forms or other correspondence
Payment Information
Payments are securely processed through trusted third-party payment processors. BioRX Medical does not store complete payment card numbers or payment credentials on its servers.
Automatically Collected Information
When you use our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Pages viewed
- Session duration
- Referral sources
- Cookie identifiers
- General location information derived from IP address
2. How We Use Your Information
We use personal information only for legitimate business purposes, including to:
- Process and fulfill orders
- Verify transactions and prevent fraud
- Provide customer support
- Respond to inquiries
- Send order confirmations and shipping updates
- Improve our Website, products, and customer experience
- Monitor Website performance and security
- Maintain business records
- Comply with applicable laws and regulations
- Send marketing communications where permitted by law or with your consent
You may unsubscribe from marketing emails at any time using the unsubscribe link contained in our communications.
3. Our Privacy Commitment
BioRX Medical is committed to collecting only the personal information reasonably necessary to operate our business, process and fulfill orders, comply with applicable legal and regulatory obligations, provide customer support, improve our Website and services, and protect against fraud and unauthorized activity.
We do not use personal information to make automated decisions or engage in profiling that produces legal or similarly significant effects for our customers.
4. Research Use Only
BioRX Medical supplies products intended strictly for laboratory research purposes only.
Our products are not intended for human consumption, therapeutic use, veterinary use, diagnostic use, clinical use, or any other use prohibited by applicable law unless expressly stated otherwise.
Personal information collected through our Website is used solely for legitimate business operations, including processing orders, providing customer service, maintaining business records, complying with applicable laws, and communicating with customers regarding their purchases or inquiries.
BioRX Medical does not collect or process personal information for the purpose of evaluating medical conditions, making healthcare decisions, monitoring treatments, or assessing any individual’s intended scientific or research activities.
Customers remain solely responsible for ensuring that their purchase, possession, and use of BioRX Medical products comply with all applicable federal, provincial, state, local, and international laws.
5. Cookies, Analytics and Marketing Technologies
BioRX Medical uses cookies and similar technologies to improve Website functionality, enhance security, remember user preferences, and better understand how visitors use our Website.
We currently use:
- Google Analytics to measure Website traffic, user interactions, and Website performance.
- Klaviyo to manage customer communications, newsletters, marketing campaigns, abandoned cart reminders, and transactional emails.
These services may collect information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the Website
- Referral sources
- Website interactions
Where required by applicable law, we obtain consent before placing non-essential cookies on your device.
You may control or disable cookies through your browser settings; however, certain Website features may not function properly if cookies are disabled.
6. How We Share Information
BioRX Medical does not sell, rent, or trade your personal information.
We may disclose personal information only when reasonably necessary to:
- Payment processors that securely process transactions
- Shipping and logistics providers fulfilling orders
- Website hosting providers and technology vendors
- Email communication providers such as Klaviyo
- Analytics providers such as Google Analytics
- Professional advisors including accountants, auditors, and legal counsel
- Government authorities or regulators when legally required
- Protect the rights, property, security, or safety of BioRX Medical, our customers, or others
All service providers are expected to implement appropriate safeguards for the protection of personal information.
7. Data Security
We maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.
Although we continuously work to protect personal information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
8. Data Retention
BioRX Medical retains personal information only for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Maintain business and financial records
- Comply with legal, accounting, tax, and regulatory obligations
- Resolve disputes
- Enforce contractual agreements
When personal information is no longer required, it is securely deleted or anonymized where appropriate.
9. Your Privacy Rights
Depending on your country or state of residence, applicable privacy laws may provide you with certain rights regarding your personal information.
These rights may include:
- Access to your personal information
- Correction of inaccurate information
- Deletion of eligible personal information
- Restriction of certain processing activities
- Objection to certain processing activities
- Withdrawal of consent where applicable
- Data portability
- Opting out of marketing communications
Requests may be submitted to:
We may request reasonable information to verify your identity before processing your request.
10. Legal Basis for Processing (EEA & United Kingdom)
If you are located in the European Economic Area or the United Kingdom, BioRX Medical processes personal information only where we have a lawful basis, including:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent, where required
Where processing is based on consent, you may withdraw that consent at any time.
11. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
These rights may include:
- Knowing what personal information we collect
- Requesting deletion of personal information
- Requesting correction of inaccurate information
- Obtaining a copy of your personal information
- Limiting certain uses of sensitive personal information where applicable
BioRX Medical does not sell personal information or share personal information for cross-context behavioral advertising as defined under California law.
California residents may exercise their rights by contacting:
12. International Data Transfers
As BioRX Medical serves customers internationally, personal information may be transferred to, processed, or stored in countries other than your country of residence, including Canada and the United States.
Where required by applicable privacy laws, BioRX Medical implements appropriate safeguards designed to protect personal information during international transfers.
13. Children's Privacy
Our Website is intended solely for individuals who are at least 21 years of age.
We do not knowingly collect personal information from anyone under the age of 21. If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete that information.
14. Third-Party Websites
Our Website may contain links to third-party websites for your convenience.
BioRX Medical is not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
15. Changes to This Privacy Policy
BioRX Medical may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, or regulatory requirements.
Any revisions will be posted on this page with an updated Effective Date. Continued use of the Website after changes become effective constitutes acceptance of the revised Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
BioRX Medical
Canada
Website: www.biorxmedical.com
Email: [email protected]