Shipping Policy

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Effective Date: January 3, 2026

BioRX Medical (“BioRX Medical,” “we,” “our,” or “us”) is committed to processing and shipping orders efficiently while maintaining the quality and integrity of our research products. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order through www.biorxmedical.com, you agree to the terms outlined below.

1. Order Processing

Orders are processed after payment has been successfully authorized and accepted by BioRX Medical.

Most orders are processed within 1–3 business days, although processing times may vary depending on:

Product availability
Order volume
Payment verification
Fraud prevention measures
Public holidays
Operational requirements

Orders are not processed or shipped on weekends or statutory holidays.

Submission of an order does not guarantee acceptance or shipment. BioRX Medical reserves the right to refuse, delay, or cancel any order at its sole discretion.

2. Shipping Destinations

BioRX Medical proudly ships to customers internationally.

International shipping availability may vary based on:

Local laws and regulations
Carrier availability
Import restrictions
Export controls
Sanctions or trade restrictions

Certain countries or regions may be excluded from shipping without prior notice if required by law or carrier limitations.

3. Shipping Methods

We work with reputable shipping carriers to provide secure and reliable delivery services.

Available shipping methods, estimated delivery times, and shipping costs are displayed during checkout and vary depending on your location and the shipping option selected.

4. Estimated Delivery Times

Delivery estimates begin once your order has been shipped.

Estimated transit times may vary by destination.

Typical delivery estimates are:

Canada: 2–7 business days
United States: 4–10 business days
International: 7–21 business days

These estimates are provided for convenience only and are not guaranteed.

Delivery times may be affected by:

Customs inspections
Weather conditions
Carrier delays
Government regulations
Peak shipping periods
Other circumstances beyond our reasonable control

BioRX Medical is not responsible for shipping delays caused by third-party carriers or customs authorities.

5. Customs, Duties and Import Taxes

International shipments may be subject to:

Customs duties
Import taxes
Value-added tax (VAT)
Brokerage fees
Other government charges

These charges are determined by the destination country and are the sole responsibility of the customer.

BioRX Medical has no control over customs fees or import procedures and cannot estimate these charges before shipment.

Customers are responsible for ensuring that BioRX Medical products may legally be imported into their country before placing an order.

6. Research Product Import Compliance

All BioRX Medical products are sold strictly for Research Use Only (RUO).

Customers are solely responsible for understanding and complying with all import laws, customs regulations, licensing requirements, and restrictions applicable within their jurisdiction.

BioRX Medical is not responsible for shipments delayed, seized, refused, confiscated, or destroyed by customs authorities or other government agencies.

7. Free Shipping

From time to time, BioRX Medical may offer free shipping promotions on qualifying orders.

Eligibility requirements, participating destinations, and any applicable minimum purchase amounts will be displayed during checkout.

Free shipping promotions may be modified or discontinued at any time without prior notice.

8. Order Tracking

Once your order has been shipped, tracking information will be provided by email whenever available.

Tracking information is supplied by the shipping carrier and may take time to become active after shipment.

BioRX Medical cannot guarantee the accuracy or frequency of tracking updates provided by third-party carriers.

9. Risk of Loss

Risk of loss and title to purchased products transfer to the customer once the shipment has been delivered to the shipping carrier, except where otherwise required by applicable law.

Customers assume responsibility for shipments after they have been transferred to the carrier.

10. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

BioRX Medical is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from:

Incorrect addresses
Incomplete addresses
Invalid postal codes
Incorrect recipient information
Failure to collect a shipment

If an order is returned to us due to inaccurate shipping information, additional shipping charges may apply before reshipment.

11. Lost, Damaged or Missing Shipments

If your shipment arrives damaged or appears to be lost in transit, please contact us as soon as possible at [email protected].

When reporting a shipping issue, please include:

Order number
Full name
Description of the issue
Photographs of damaged packaging or products (if applicable)

Lost shipment investigations are conducted in cooperation with the shipping carrier and may require additional time for resolution.

Replacement shipments or refunds are issued at the discretion of BioRX Medical after completion of the carrier’s investigation.

BioRX Medical is not responsible for loss or damage caused by third-party shipping carriers after an order has been transferred to the carrier. Where appropriate, we will assist customers in submitting claims with the carrier but cannot guarantee the outcome of any carrier investigation.

12. Refused or Unclaimed Shipments

If a shipment is refused by the recipient or returned because it was unclaimed, the customer may remain responsible for:

Original shipping charges
Return shipping charges
Customs fees assessed by the destination country
Any non-refundable carrier fees

Refund eligibility will be determined in accordance with our Refund Policy.

13. Force Majeure

BioRX Medical shall not be liable for delays or failures in shipment resulting from events beyond our reasonable control, including but not limited to: